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Terms of Use

Last Updated: November 23, 2025

Using Wordune

Wordune services are provided by Wordune company. These Terms of Service (“Terms”) govern your access to and use of the wordune.com website and its services (“Services”). Please read these Terms carefully, and contact us if you have any questions. You agree to be bound by Wordune Terms of Use and Privacy policy by accessing or using our services.

Intellectual property rights

The content of this website is the sole property of Wordune. All intellectual property rights (including, without limitation, any copyright and design rights) in this site belong to Wordune company, except where indicated to the contrary. Reproduction of part or all of this site will result in the termination of your access to or use of our website.

Termination

These Terms of Use are effective until terminated. At any time and for any reason, we may terminate your access to or use of the website. If we terminate your access to the website, you will not have the right to bring claims against us with respect to such termination.

Liability

We don’t represent any of our clients or the websites we build for them. We have no connection to any of these entities, and we are in no way responsible for the content of the websites they create via our services.

Work hours

We continue to work and run our services seven days a week and round the clock.

Use Wordune services

Wordune currently offers 15 distinct services, provided on an hourly basis. These services are categorized as follows:

A. Core WordPress Services (7 Offerings) All services listed in this section are billed hourly.

  1. WordPress Conversion Service

  2. WordPress Content Management

  3. WordPress Web Design

  4. WordPress SEO Services

  5. WordPress Speed Optimization

  6. WordPress Maintenance and Support

  7. Custom WordPress Development

 

B. Dedicated Expert Services (8 Offerings) All dedicated expert services listed in this section are billed hourly.

  1. Hire Dedicated Developer (Specific skill defined upon booking) (5 specialized options available)

  2. Hire Video Creator

  3. Hire Figma Designer

  4. Hire Elementor Expert

We designed and ran our Web Development and WordPress services in a way that benefits web agencies, freelancers, and end clients. Our fees are very competitive and decent. Our services now extend beyond WordPress to encompass all areas of web development. Our services incorporate the most up-to-date web development and coding techniques to ensure we deliver the best possible results and exceed our client’s expectations.

We take the time to explain the methods and platforms we plan to use before commencing any project so our clients have a clear understanding of our processes and can provide feedback or suggestions if needed.

Important

  • The project must be submitted through Auradesk, our ticketing system. You must sign up before submitting.
  • The information you provide while registering must be accurate.
  • Projects submitted to Wordune are subject to our approval and may be rejected.
  • By ordering our services, you confirm that you agree to our non-negotiable hourly rates and final quote declared at the beginning of the project.
  • A service fee does not cover any costs related to premium plugins or external expenses.
  • Wordune reserves the right to modify or increase the rates presented on the website without prior notice.
  • To determine a project’s scope, our agents will need to access your website credentials before providing a quote.

As Wordune client, you promise the following:

  • You are over 18 years old.
  • You are who you say you are.
  • Your collaboration is essential to the progress of each project. Please respond to our agents promptly when they seek your input or decisions. Otherwise, your project timeline may be extended, or other problems may arise. Unattended projects are closed after one month.
  • Communication between Wordune experts and clients must be conducted through Auradesk, the ticketing system on Wordune website.
  • External communication is only permitted with client requests and supervisor approval on the project thread, Auradesk.
  • Wordune is not responsible for any conversations outside of its website (Auradesk ticketing system) and will not be held liable for any damages or harm caused by this action. If this occurs, Wordune reserves the right to terminate the project as it sees fit, and payments made by the client will not be refunded.

As Wordune team, we promise the following:

  • Before and after delivering a project, we will back up your current assets and website.
  • We are committed to delivering your project on time and within the agreed-upon timeframe.
  • We are committed to delivering a clean, secure, and responsive website/application.
  • We will never mark your project as Done until you have verified it.
  • We take our clients’ business privacy concerns seriously.
  • We will always lead our clients in the cutthroat digital world.

100% satisfaction guarantee

At our company, we pride ourselves on our unwavering commitment to ensuring our clients are delighted with their project’s quality. Our goal is to make you happy, and we will do everything in our power to make that happen.

Payment Terms

  • To initiate a project for invoices above $1000, a 30% upfront payment is necessary.
  • The remaining 70% payment is due upon completion of the project and your approval.
  • Invoices below $1000 must be paid in full.
  • We offer a 10% discount to clients who share their testimonials on Wordune and rate us on Trustpilot.
  • Any expenses related to currency conversion or bank fees are your responsibility.
  • We reserve the right to suspend or terminate work on any project if payments are not made on time or incomplete.

Billing

All payments are processed independently by a third-party provider. As a result, Wordune does not collect any payment information, such as credit card numbers, and instead receives a message after the transaction has been completed successfully. You grant us the right to provide this information to a third party subject to our Privacy policy by submitting your information. The client shall bear any possible costs or fees resulting from the failed or refused payment.

Discounts, Loyalty Program & Bulk Discounts

We offer various seasonal and event-based discounts, in addition to preferred rates for long-term collaborations. Our Loyalty Program starts immediately after your second project with Wordune. For loyal clients, we first analyze the requirements to provide a detailed quote. A preferred hour discount is then applied to the estimated completion time. We ensure full transparency by clearly informing you of the discounted hours and the resulting reduction in cost within the final quote. Furthermore, web agencies who bring us two [2] or more projects within one week are eligible for a substantial 30% bulk discount.

Refund and fixing terms

Clients who are not satisfied with the results of a project may Request a refund during the project’s progress or within one [1] week of making the final payment and receiving the completed project. All refund requests must include a clear and compelling justification. If Wordune approves the request, we will refund all payments made toward the project and cancel the corresponding invoice.

The refund amount will be determined based on the progress of work completed. Therefore, you may be eligible for a Full or Partial refund.